MatchUp · Support
How can we help?
A question about the app, a problem or an idea? Get in touch. You can also find answers about your account and matches below.
We usually reply within a few business days.
You can also use this address for privacy requests, reports of illegal content and complaints about moderation decisions.
Frequently asked questions
How do I create an account?
Download MatchUp for free from the App Store or Google Play, then register with your email address, with “Continue with Google” or, on the iPhone, with “Continue with Apple”.
I forgot my password. What should I do?
When signing in, tap “Forgot your password?” and enter the email address of your account. You get a code by email to set a new password.
Which permissions does MatchUp use?
Notifications, if you allow push; the camera only for the chess board photo after a game; the calendar only to add confirmed meetings (the app reads no entries); and, on the iPhone only, your location when you tap “My location” on the map, only while you use the app, never in the background. You pick your profile picture with your phone’s photo picker. You can change all of this in your device settings under MatchUp.
How do I enter a result?
You enter a Ranked result in the app on the match once your meeting has started. In chess this works only with a photo of the board.
My profile was hidden or my account banned. What can I do?
If you think the decision is wrong, write to us within 6 months via Help in the app (Profile → Edit profile → Help) or by email. A person on our team reviews it again and replies within 14 days.
A problem with another player?
Our community rules explain how to block someone, report an incident and how we handle it.
Read the community rules ↗Want to delete your account?
You can do this in the app or by email. Read the steps and find out what happens to your data.
Read the steps ↗