MatchUp · Support
How can we help?
A question about the app, a problem or an idea? Get in touch. You can also find answers about your account and matches below.
We usually reply within a few business days.
You can also use this address for privacy requests, reports of illegal content and complaints about moderation decisions.
Frequently asked questions
How do I create an account?
Register in the app with your email address or Sign in with Apple. The app is not publicly available yet.
I forgot my password. What should I do?
Choose Reset password in the app and enter the email address for your account.
How do I enable location, notifications or calendar access?
Open your device settings and select MatchUp. You can change permissions for location, notifications, camera and calendar there.
How do I enter a result?
After playing, enter the score for that match in the app.
My account or matchmaking access was suspended. What can I do?
Email us if you want to challenge the decision. A person will review your complaint.
A problem with another player?
Our community rules explain how to block someone, report an incident and how we handle it.
Read the community rules ↗Want to delete your account?
You can do this in the app or by email. Read the steps and find out what happens to your data.
Read the steps ↗